Help Desk

Pomeroy

Find your next job on Doostang. Search over 12,000 jobs today! Visit www.doostang.com

Hebron, KY

Computer, Customer Service, Desktop, Hardware, Help Desk, Management, Materials, Network, Software, System, Web

4-11-2010

Due to new growth, we are seeking qualified candidates for Technical Help Desk positions. Candidates should posses the following: * Solid Microsoft Office Suite knowledge * Outstanding telephone communication skills * Strong Customer Service orientation, putting the customer first * Technical knowledge of computer hardware, software and "break-fix" experience (certifications are a plus!) * Dedication and commitment in contributing to an outstanding team of professionals These jobs are regular, full-time positions offering a competitive pay and benefit package and a professional work environmen (more) Due to new growth, we are seeking qualified candidates for Technical Help Desk positions. Candidates should posses the following: * Solid Microsoft Office Suite knowledge * Outstanding telephone communication skills * Strong Customer Service orientation, putting the customer first * Technical knowledge of computer hardware, software and "break-fix" experience (certifications are a plus!) * Dedication and commitment in contributing to an outstanding team of professionals These jobs are regular, full-time positions offering a competitive pay and benefit package and a professional work environment.

Additional job information is as follows: SUMMARY OF ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Answer incoming customer inquiries via telephone, email and/or web concerning network password, telephony, voice mail, printing and computer related issues.

Must be able to diagnose and resolve moderately complex system hardware, software, and network related issues. 2.

Interface extensively with end users, peers, computer technicians and other Information Technology personnel for the resolution or escalation of desktop and software related problems. 3.

Assist with all aspects of technical support,. .

4. Play an occasional contributing role on projects of low to moderate degrees of complexity.

5. Maintain accurate records and calls logs for management reporting.

6. As needed, instruct end users in the appropriate use of equipment, software, and/or reference materials.

7. Assume additional responsibilities as assigned.

Requirements MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 1. Requires a comprehensive knowledge of computer hardware/ software concepts.

2. Exceptional verbal and written communication skills 3.

Ability to multi-task and be flexible with assigned work schedule 4. Ability to work in a team environment 5.

Requires strong initiative, detail orientation, ability to interpret problems and decisive decision-making skills (less)

source: seeker.dice.com

11 Apr 2010