Customer Service Representative - Resume Submittal Required: Volt Workforce Solutions

Volt Workforce Solutions

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Austin, TX

Volt is currently supporting an innovative company whose corporate center is based in downtown Austin. Our customer is seeking high energy, customer oriented individuals to provide support for their sensory interactive business products. This is an estimated 3 month contract position with possibilities of direct placement. All candidates must be able to work any shift between 7:00 am to 7:30 pm M-F and Saturday from 9:00 am to 6:00 pm. The Customer Service Representative will consistently provide superior customer service to customers regarding products, services, processes and procedures. Job (more) Volt is currently supporting an innovative company whose corporate center is based in downtown Austin. Our customer is seeking high energy, customer oriented individuals to provide support for their sensory interactive business products.

This is an estimated 3 month contract position with possibilities of direct placement. All candidates must be able to work any shift between 7:00 am to 7:30 pm M-F and Saturday from 9:00 am to 6:00 pm.

The Customer Service Representative will consistently provide superior customer service to customers regarding products, services, processes and procedures. Job Duties will include but not limited to: �� Respond in a timely and courteous manner to inbound and outbound phone calls and to customer inquiries via emails, letter and/or fax.

�� Support the company in a complete understanding customer issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understand all procedures with all related areas of the department and company. �� Support customers with the information and materials requested in a timely and professional manner �� Enter data and give information with a high degree of integrity �� Resolve customer incidents and account reconciliation issues �� When appropriate, transfer customer to other departments/specialists using established guidelines �� Generate prospecting opportunities during inbound and outbound calls for Sales Department.

Job Requirements: �� 1+ years experience in a customer service environment and experience in a high call volume environment, or have general customer service experience plus phone experience. �� Must have excellent verbal communication skills, and a positive phone manner �� Must be detail oriented and have excellent follow up skills �� Must be proficient in Word and Excel.

To apply, please upload a Word document resume (less)

source: hotjobs.yahoo.com

14 Mar 2010